Satisfaction Survey Prompt Templates
AI prompt templates for satisfaction surveys. Create effective CSAT and NPS survey questions.
Overview
Satisfaction surveys only work if customers actually fill them out and give honest answers. Long surveys get abandoned. Poorly timed surveys get ignored. Vague questions get useless responses. These templates help you write survey invitations and questions that get high response rates and actionable feedback.
Best Practices
Keep surveys short. One to three questions gets completed. Ten questions gets abandoned
Time surveys appropriately. After ticket resolution, after purchase, after key milestones
Make the first question count. Many people only answer the first one
Follow up on negative responses. A survey without action is a wasted opportunity
Thank respondents and tell them what you'll do with their feedback
Prompt Templates
1. Post-Support CSAT Survey
Write a CSAT survey request after a support interaction. Agent name: [AGENT_NAME] Ticket topic: [ISSUE_TYPE] Resolution status: [RESOLVED/PENDING] Survey length: [NUMBER_OF_QUESTIONS] Write a survey request that: 1. References the specific interaction 2. Asks about satisfaction clearly 3. Makes it easy to respond 4. Thanks them regardless of response Brief and easy to complete.
Agent name: Alex Ticket topic: Billing question Resolution status: Resolved Survey length: 2 questions (rating + optional comment)
Quick question about your support experience: Alex helped you with a billing question earlier. How did it go? ⭐ ⭐ ⭐ ⭐ ⭐ 1 2 3 4 5 (Not good) (Great) [Click a star to rate] Optional: Anything you'd like to add? [Text box] Thanks! Your feedback helps us improve and lets Alex know how they did.
Sending satisfaction surveys after support interactions
- •Using the agent's name makes it personal and increases response rates
- •Visual star ratings are faster to answer than dropdowns
2. NPS Survey Email
Write an NPS survey email. Product/Service: [PRODUCT_NAME] Customer segment: [NEW/ESTABLISHED/CHURNED] Survey timing: [TRIGGER_EVENT] Follow-up question: [WHAT_YOU_WANT_TO_LEARN] Write an email that: 1. Asks the NPS question clearly 2. Includes a follow-up question 3. Explains why you're asking 4. Keeps the whole thing under 30 seconds to complete Simple and non-intrusive.
Product/Service: ProjectFlow Customer segment: Established (3+ months) Survey timing: Quarterly check-in Follow-up question: What's the primary reason for your score?
Quick question for you: How likely are you to recommend ProjectFlow to a colleague or friend? 0 1 2 3 4 5 6 7 8 9 10 Not likely Very likely [Click a number] What's the main reason for your score? [Text box] This takes about 20 seconds and helps us understand what's working and what's not. Thanks for the feedback!
Sending NPS surveys to measure customer loyalty
- •The follow-up question is where the real insights come from. Always include it
- •Send NPS at consistent intervals (quarterly) to track trends
3. In-App Feedback Prompt
Write an in-app feedback prompt. Trigger: [WHEN_IT_APPEARS] Feature/Area: [WHAT_YOU'RE_ASKING_ABOUT] Question type: [RATING/YES-NO/OPEN] Dismiss option: [HOW_TO_SKIP] Write a prompt that: 1. Asks about the specific feature or experience 2. Is quick to answer or dismiss 3. Doesn't interrupt important workflows 4. Captures useful feedback Minimally intrusive.
Trigger: After using the new export feature 3 times Feature/Area: Export functionality Question type: Thumbs up/down + optional comment Dismiss option: X to close, don't show again option
Quick feedback on exports? How's the new export feature working for you? 👍 Works great 👎 Needs improvement [Optional: Tell us more] [Don't ask again] [X] --- If thumbs down is clicked: What would make it better? - Faster processing - More format options - Better file organization - Something else: [text field] [Submit]
Collecting feedback on specific features within your app
- •Trigger after they've used the feature a few times, not on first use
- •If they give negative feedback, ask a follow-up. If positive, just thank them
4. Survey Results Follow-Up
Write a follow-up to someone who gave negative survey feedback. Survey type: [NPS/CSAT/FEATURE] Their score: [RATING] Their comment: [WHAT_THEY_SAID] Action you can take: [WHAT_YOU_CAN_DO] Write a follow-up that: 1. Thanks them for the honest feedback 2. Acknowledges their specific concern 3. Explains what you're doing about it (if anything) 4. Offers to help directly if applicable Genuine and action-oriented.
Survey type: NPS Their score: 4 Their comment: 'Love the product but support is slow. Took 3 days to get a response last time.' Action you can take: Apologize, explain improvements being made, offer direct contact for future issues
Thanks for the honest feedback on your NPS survey. A 4 tells me we're not meeting your expectations, and your comment about 3-day support response times is fair criticism. We've been slower than we should be. We're adding two more support team members this month specifically to get response times down. Our goal is under 4 hours for most issues. In the meantime, if you have an urgent issue, you can reach me directly at [email]. I'll make sure it gets handled quickly. Appreciate you taking the time to share this. Feedback like yours is how we know what to fix.
Following up with customers who left negative feedback in surveys
- •Detractors who get personal follow-ups often become promoters. It's worth the effort
- •If you can't fix what they complained about, at least acknowledge it honestly
Common Mistakes to Avoid
Sending surveys at bad times, like immediately after a frustrating support interaction before it's resolved
Making surveys too long. Response rates drop significantly after 3 questions
Collecting feedback but never acting on it or following up. Customers notice when nothing changes
Frequently Asked Questions
Satisfaction surveys only work if customers actually fill them out and give honest answers. Long surveys get abandoned. Poorly timed surveys get ignored. Vague questions get useless responses. These templates help you write survey invitations and questions that get high response rates and actionable feedback.
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