Technical Support Prompt Templates

Sorry you're running into crashes with exports. Let's figure out what's happening.

Can you send me:
1. Your app version (Help > About)
2. Your Windows version (Settings > System > About)
3. Rough size of the report you're trying to export (number of pages or rows)
4. A screenshot of any error message, if one appears

This helps me narrow down whether it's a memory issue, version bug, or something else.

While I look into this, try exporting a smaller report (under 100 rows) to see if that works. Sometimes large files need different handling.

Let's clear your browser cache and reinstall the extension. This fixes most loading issues.

**Step 1: Clear browser cache**
- Click the three dots (top right of Chrome)
- Go to Settings > Privacy and Security > Clear Browsing Data
- Select 'Cached images and files' (you can leave other boxes unchecked)
- Click Clear Data

**Step 2: Remove the extension**
- Go to chrome://extensions in your address bar
- Find our extension and click Remove

**Step 3: Restart and reinstall**
- Close Chrome completely and reopen it
- Go to the Chrome Web Store and install the extension again

You should see the extension icon in your toolbar. Click it to make sure it opens.

Still not working? Try opening an incognito window (Ctrl+Shift+N) and testing there. If it works in incognito, another extension might be conflicting.

Good catch. I've confirmed this bug. Data isn't saving properly in Safari on iOS. It's affecting other users too, and we're treating it as a high priority.

Our team is working on a fix. We expect to release a patch within the next week. I'll email you when it's live.

In the meantime, here are workarounds:
- Use Chrome on your iPhone (it works fine there)
- Use any browser on desktop

Thanks for reporting this. You helped us catch an issue that was affecting more people.

This one needs our backend engineering team to investigate. The intermittent 500 errors you're seeing suggest something on our server side that I don't have visibility into from support.

Here's what I've already checked:
- Your API keys are valid
- You're not hitting rate limits
- The errors aren't showing up in your application logs (which points to our side)

I'm handing this to our engineers with all the details so you won't need to explain again. They'll dig into our server logs to see what's causing the intermittent failures.

You'll hear from us within 24 hours with either a fix or an update on what we found. I'll stay on this ticket so I can translate any technical findings back to you.